Safe Betting Guidelines

396 bet's Responsible Gaming

Play with awareness — know your limits, protect your family, and seek support when needed.

For ages 21+

Our Position

Why Responsibility Matters

396 bet believes that betting and casino games are enjoyable only when played with awareness and within your own means. We provide a number of tools and guidelines to ensure every user's experience on our platform remains positive.

Many people in Bangladesh enjoy online gaming and sports betting for entertainment. But when that entertainment turns into a habit and causes financial or mental harm, it is no longer entertainment. 396 bet's Terms and Conditions make clear that this platform is only for adults aged 21 and above.

Staying in control of your own decisions is what responsible gaming is all about. Decide in advance how long you will play and how much you will spend — then stick to it. Never think of betting as a source of income; it is purely entertainment.

Remember: Betting and casino games are only for adults aged 21+. Minors are not permitted to open an account or play on this platform. If there are children or teenagers in your household, use parental controls on your device.

Reading our Privacy Policy will tell you how we keep your information secure and what measures are taken to analyse your gaming behaviour.

If you have any questions, our FAQ page has a lot of information on responsible gaming.

Protect Yourself

Self-Limit Setting Tools

396 bet offers several measures to help you keep your account under control. Use them and stay safe.

Deposit Limit

Set your own maximum on how much you deposit daily, weekly, or monthly. Once set, it takes effect immediately.

Time Limit

Decide in advance how long you will play in one session. When the set time is up, the session will close automatically.

Temporary Break

If you want to take a break for a few days, suspend your account temporarily — from 24 hours up to several weeks.

Self-Exclusion

Activating long-term self-exclusion will block access to your account for 6 months up to 5 years. This option is for a serious commitment.

Bet Limit

Set a maximum amount for a single bet and reduce the risk of a large loss.

Reality Check

You will receive a notification at set intervals — this alert will tell you how long you have been playing and what your net result is.

To activate these tools, go to your account settings or get help through our 24/7 live chat.

Stay Alert

Warning Signs of a Problem

If you notice any of the signs below in yourself, consider taking a break and seeking support if needed.

Spending Beyond Your Means

If you are betting with money set aside for monthly expenses, savings, or borrowed funds, it is a sign that a problem has begun.

Chasing Losses

Placing bigger bets after a loss to try to recover is a dangerous pattern.

Unable to Stop Playing

Wanting to stop but being unable to, or repeatedly breaking your own decisions — this is an early sign of dependency.

Hiding from Family

Keeping the amount you are betting or the time you spend playing secret from family or friends.

Mood Changes

Feeling restless or angry when you cannot play, or sinking into distress after a loss.

Impact on Daily Life

Spending more time on betting by cutting back on work, study, or time with family is not normal at all.

You Are Not Alone

Where to Find Support

Get help before the problem grows. Support is available from the following places.

396 bet Live Chat Support

Our 24/7 live chat support team speaks Bengali and English. Get immediate help to activate self-limits or suspend your account.

Contact by Email

Write to our support email — in Bengali or English. Any request related to responsible gaming is handled in confidence.

Family and Loved Ones

Talk openly with a trusted family member or friend. They can see the situation more clearly from the outside and can offer support.

Seek professional advice: In Bangladesh, mental health specialists and behavioural addiction counsellors can help with gaming-related problems. Contact psychiatric departments at government hospitals and private counselling centres.

396 bet's Commitment

We do not only provide entertainment — we want every player to use our platform in a healthy and aware way. Building a culture of responsible gaming is our responsibility, and we do not compromise on this.

Detailed Guidelines

Five Principles of Aware Gaming

1. Set Your Budget in Advance

Decide in advance how much you will set aside for betting each week or month. When that budget runs out, stop playing — do not add more money. This limit must come from outside your earnings and must never overlap with your family's expenses.

2. Track Your Time

Playing for a long stretch in one go weakens your judgement. Set a time limit before each session and set an alarm. Take regular breaks — eat, walk around — then make decisions.

3. Do Not Play When Emotional

Betting when you are angry, sad, lonely, or under stress means your judgement is not working properly. At those times, take a walk, read a book, or talk to someone you know.

4. Do Not Treat a Win as Guaranteed

All types of betting and casino games carry risk. No strategy or method can reliably prevent a loss. Looking for a dependable way to profit from betting is harmful.

5. Protect Minors

Those under 21 are not permitted to access this platform. If there are children or teenagers in your household, keep a password on your device, use parental control software, and do not share your login details with anyone.

Frequently asked questions

Questions About Responsible Gaming

Long-term self-exclusion is a serious decision — it cannot be cancelled before the set period ends. It is designed to support your willpower. Once the period is over, you have the option to reactivate your account.

A reduction in your deposit limit takes effect immediately. However, if you want to increase the limit, a cooling-off period applies, so that decisions are not made in a rush.

A temporary break is usually for a few days to a few weeks — during this time access to your account is blocked, but it reopens automatically when the period ends. Self-exclusion is long-term — from 6 months up to 5 years — and cannot be cancelled before the period ends.

A family member cannot make changes to your account directly. However, they can contact our support team to raise their concerns. We will consider the situation in confidence.

In Bangladesh, psychiatric departments at government hospitals and private mental health centres offer counselling for behavioural addiction. You can also reach a suitable counsellor through your family doctor or a social welfare officer at your local police station.

When the reality check is turned on, a screen message appears at set intervals telling you how long you have been playing and your net win or loss for the session. At that point you can choose to continue playing or stop.

Learn More