396 bet's Privacy Policy

396 bet is an online gaming and betting platform operating for users in Bangladesh. We treat the personal information of our members as a highly sensitive matter. Through this privacy policy, we want to make clear to you what information about you is collected, the purposes for which it is used, and the circumstances under which it may be shared with third parties.

This policy applies to all services operated under the domain www.396-bet.cam — whether you access the site via a web browser, mobile app, or any other means. Before using the site, please read our Terms and Conditions, as the two documents complement each other.

396 bet collects various types of information as needed to provide its services. The categories of data collected are listed below:

2.1 — Information You Provide Directly

Information you provide during account registration, deposit or withdrawal processes, and when requesting support includes:

• Full name, date of birth and national identity documents
• Mobile number and email address
• Residential address
• Payment account details — such as bKash, Nagad, Rocket or Upay numbers
• Bank account details, if transactions are made via bank transfer

2.2 — Automatically Collected Information

While you browse the site, our servers and cookie mechanism automatically record certain information:

• IP address and device type
• Browser version and operating system
• Duration of page visits and navigation history
• Login time, game session data and betting activity
• Referral source and campaign tracking data

2.3 — Information Received from Third Parties

For identity verification and fraud prevention purposes, we may receive limited information from trusted verification agencies. This information is used solely for account security.

Collected information is used only for specific and legitimate purposes. 396 bet never stores irrelevant or excessive data. The main purposes for which data is used are listed below:

1. Account management: Registration, identity verification and keeping user accounts active.
2. Transaction processing: Completing deposits and withdrawals securely and maintaining transaction history.
3. Security: Monitoring to prevent unauthorised access, fraud and money laundering.
4. Customer support: Resolving issues via live chat and email, and maintaining communication records.
5. Service improvement: Analysing user experience to improve the quality of the platform.
6. Promotional communication: Keeping you informed about bonuses, promotions and updates — you can opt out of these communications at any time.
7. Responsible gaming: Monitoring user gaming behaviour to implement the responsible gaming policy.

396 bet takes both technical and organisational measures to protect your information. The main security measures are described below:

4.1 — Technical Security

• All data transfers are protected by SSL/TLS encryption.
• Passwords and sensitive data are never stored in plain text.
• Servers are protected by firewalls and intrusion detection systems.
• Regular security audits and vulnerability assessments are conducted.

4.2 — Organisational Security

• Staff are given access only to the data they need (least-privilege principle).
• Regular training on data protection is provided.
• An incident response plan is in place to act quickly in the event of a data breach.

396 bet does not sell, rent or disclose your personal information for commercial purposes. However, limited information may be shared in specific circumstances:

• Payment processors: Information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay and banking partners.
• Identity verification agencies: Information may be provided to trusted verification agencies for KYC processes.
• Technology service providers: Information necessary for hosting, analytics and cybersecurity work may be shared under data security agreements.
• Legal obligations: Information may be disclosed in response to a court order or a lawful request from a legal authority.

In the above cases, third parties are always required to comply with the privacy standards set by 396 bet.

The 396 bet website uses cookies and similar technologies to improve service quality and keep the user experience smooth. The types of cookies and their purposes are described below:

6.1 — Essential Cookies

These cookies are used to maintain login sessions, save language preferences and verify security tokens. They are essential for the core functioning of the site and cannot be disabled.

6.2 — Analytical Cookies

These cookies collect information to help us understand how users use the site. This information is analysed in aggregate and does not identify any individual user.

6.3 — Cookie Controls

You can manage or delete cookies from your browser settings. However, disabling essential cookies may cause some features of the site to stop working correctly.

396 bet retains your information only for as long as necessary to provide services and meet legal obligations. After an account is closed, data may be kept for the following periods:

• Financial transaction records: Kept for a minimum of five years after account closure.
• Identity verification documents: Retained for the period required under applicable regulations.
• Customer support communications: Kept for three years from the date of last contact.
• Analytical data: In aggregate form for a maximum of two years.

After the applicable period, data is securely deleted or permanently anonymised.

As a member of 396 bet, you have several rights regarding your own information:

• Right to know: You may request to know what information we hold about you.
• Right to correction: You may request correction of inaccurate or incomplete information.
• Right to deletion: In certain circumstances you may request that your information be deleted, though data held under legal obligations is excluded from this.
• Right to restrict processing: You may request that certain processing activities be temporarily paused.
• Right to opt out of promotional communications: You may stop receiving promotional messages at any time.

To exercise any of these rights, contact our support team via live chat or email. We are available 24/7 in both Bengali and English.

396 bet strictly prohibits account registration by anyone under the age of 21 (21+ only). Age is verified at the time of registration and no information about a minor is collected or stored. For more details, please read our responsible gaming guidelines.

If you suspect that information about a minor is held by us, notify our support team immediately — we will take action without delay.

396 bet reserves the right to amend this privacy policy as needed. For significant changes, you will be notified via your registered email or through a clear notice on the site. Continued use of the site after any change is considered acceptance of the updated policy.

The date of the most recent revision is shown at the top of this page. We recommend visiting this page regularly. If you object to any change, you have the option to close your account before the change takes effect.

If you have any questions, concerns or complaints about this privacy policy, or if you wish to exercise your rights regarding your information, please contact us through the following:

• Live chat: 24 hours a day, 7 days a week — in Bengali and English
• Email: [email protected]

We generally respond to your request within business days. For general questions, you can also visit our FAQ section.