396 bet Terms and Conditions

1. General Introduction

These terms and conditions govern the use of the 396 bet website and all services under it. 396 bet is an online gaming platform that provides sports betting, live casino, slots, and various other gaming services to users in Bangladesh.

By accessing the site, creating an account, or using any service, the user is considered to have agreed to these terms. Any user who does not agree with any part of these terms is requested not to use the site.

396 bet reserves the right to change, amend, or update these terms at any time as needed. Changes will take effect from the moment they are published on the site.

2. Definitions and Explanations

The following words and phrases are used with specific meanings in these terms and conditions:

• "Platform" refers to the 396 bet website, mobile app, and all related services.
• "User" or "You" refers to any registered or unregistered person who visits or uses the site.
• "Account" refers to the personal user profile created by registering on 396 bet.
• "Balance" refers to the actual amount of real money held in the account.
• "Bonus" refers to additional funds or rewards given under a promotional offer, for which specific wagering conditions apply.
• "Wagering Requirement" refers to the obligation to place bets at a specified multiplier before bonus funds become withdrawable.
• "Net Loss" refers to the value obtained by subtracting total winnings from total losses over a given period.

3. Account Registration

A valid account must be created to use services on 396 bet. During registration, the user must provide true, accurate, and complete information about themselves.

3.1 Registration Requirements

• Each user may operate only one account. If multiple accounts belonging to the same person are found, both accounts may be cancelled.
• The mobile number and email address provided at registration must be active and belong to the user.
• An account may not be opened in the name of a third party or on behalf of another person.
• If the information provided at registration changes, the user must notify 396 bet support immediately.

3.2 Identity Verification

In the interest of security and proper operations, 396 bet reserves the right to verify a user's identity at any time. A government-issued ID or other documents may be requested for verification. If verification is not completed within the specified time, the account may be temporarily suspended.

4. Age and Eligibility

All casino and betting activities on 396 bet are for persons aged 21 or older only. Minors are strictly prohibited from creating an account or using the services.

A national ID card or birth registration certificate may be requested for age verification. If a user provides false information about their age, their account will be closed and any deposited funds may not be refundable.

Users are requested to take responsibility for ensuring that underage family members cannot access this platform. To learn more about responsible gaming, we recommend reading our responsible gaming guidelines.

5. Account Security

The user is fully responsible for keeping their account secure. Login credentials (username and password) must never be shared with any third party.

• Use a strong password — choose one made up of a combination of letters, numbers, and special characters.
• If you log in on a public device or network, always log out at the end of the session.
• If you notice any suspicious activity or unauthorised access, notify support immediately.
• You will be held responsible for any activity by others carried out through your account.

396 bet uses SSL encryption to keep user data secure. However, 396 bet is not liable for any loss resulting from the user's own negligence.

6. Deposits and Withdrawals

6.1 Deposit Rules

396 bet currently accepts deposits via bKash, Nagad, Rocket, Upay, and bank transfer (e.g. Dutch-Bangla Bank, BRAC Bank). The minimum deposit amount for each method is ৳300.

• Deposited funds must come only from the registered user's own account or payment method.
• Deposits from third-party accounts or unknown sources are prohibited.
• If a suspicious transaction is detected, 396 bet reserves the right to freeze those funds until an investigation is completed.

6.2 Withdrawal Rules

The minimum withdrawal amount is ৳1,000. Withdrawals are generally completed within 5 to 30 minutes.

• Withdrawals can only be made through approved methods — bKash, Nagad, Rocket, Upay, or bank transfer.
• Withdrawals will generally need to be made through the same method used for the original deposit.
• Withdrawals are not possible before active bonus wagering requirements have been met.
• Identity verification may be required before a withdrawal request is processed.

7. Bonuses and Promotions

396 bet offers various types of bonuses and promotional offers. Each offer has its own conditions, which apply alongside these general terms.

7.1 Welcome Bonus

New members receive a 100% bonus on their first deposit, up to ৳5,000. The wagering requirement for this bonus is 10 times the bonus amount. For example — if someone deposits ৳1,000 they receive a ৳1,000 bonus, bringing the balance to ৳2,000, and ৳1,000 × 10 = ৳10,000 must be wagered before withdrawal.

7.2 Other Promotions

• Weekly Reload Bonus: 50% bonus on any deposit each week, up to ৳10,000, wagering 15x, minimum deposit ৳300.
• 396 bet Slots Bonus: 75% bonus on a single daily deposit for slot games, up to ৳8,000, wagering 20x, minimum deposit ৳300.
• Cricket Mania Deposit Offer: 60% bonus once per week on deposits for cricket or sports betting, up to ৳12,000, wagering 18x.
• Birthday Special Gift: A reward of up to ৳2,000 once per year on your birthday, wagering 10x.
• Refer a Friend — Win: Up to ৳5,000 per successful referral, wagering 12x.

7.3 General Bonus Rules

• Bonus funds are not direct cash — they become withdrawable only after a specified amount of bets have been completed.
• If an active bonus is cancelled before the wagering requirement is met, the associated bonus funds will also be cancelled.
• If an attempt is made to claim bonuses using multiple accounts or false identities, all bonuses will be forfeited.
• 396 bet reserves the right to change or discontinue any promotion. To find out about current offers, read our FAQ.

8. Gaming Rules

396 bet offers sports betting, live casino, slots, fishing games, and various other games. While each game category has its own specific rules, some general principles apply to all games.

• Once a bet is confirmed, it cannot be cancelled or changed — except in the case of a technical error.
• If a game remains incomplete due to a technical issue, 396 bet reserves the right to cancel that round and refund the bet amount.
• If a dispute arises over a game result, the game provider's server logs will be considered the final evidence.
• In sports betting, if an event is cancelled or postponed, the bet is generally considered void and the bet amount is refunded.
• If there is a clear error in the odds, 396 bet reserves the right to cancel that bet.

8.1 VIP Program

Active users can be enrolled in a four-tier VIP program — Bronze, Silver, Gold, and Platinum. Weekly cashback benefits vary by tier: up to 0.4% for Bronze, 0.8% for Silver, 1.1% for Gold, and 1.5% for Platinum. Cashback is calculated based on the week's net loss.

9. Prohibited Activities

The following activities are strictly prohibited on 396 bet and may result in account closure:

• Playing games or placing bets using automated software, bots, or scripts.
• Attempting to exploit technical vulnerabilities or errors in the platform.
• Creating multiple accounts to claim bonuses or promotions more than once.
• Using the platform for money laundering or any other illegal purpose.
• Impersonating another user or attempting to access their account.
• Colluding with other players to influence game results.
• Carrying out cyber attacks on the platform's servers or network.

If a user engages in prohibited activities, their account will be immediately closed and the balance may be forfeited. Legal action may also be taken where applicable.

10. Account Suspension and Closure

396 bet may temporarily suspend or permanently close an account without prior notice in the following circumstances:

• If any clause of the terms and conditions is violated.
• If false or incomplete information was provided during registration.
• If suspicious financial activity or fraud is suspected.
• If the user wishes to voluntarily close the account at their own request.

If a user wishes to close their account themselves, they may submit a request through the support channel. Before the account is closed, all active bonuses will be cancelled and bonus funds where wagering requirements have not been met will be forfeited. Any applicable real balance will be processed for refund.

11. Limitation of Liability

396 bet makes every effort to keep its service available without interruption. However, 396 bet will not be liable if the service is temporarily disrupted due to technical maintenance, natural disasters, internet connection issues, or any other unavoidable reason.

• 396 bet is not responsible for any financial loss arising from gaming — gaming is entirely a personal decision.
• 396 bet is not directly liable for technical issues caused by third-party game providers.
• 396 bet is not responsible for any loss caused by problems with the user's own device or internet connection.

However, in cases of proven technical faults, 396 bet will endeavour to provide appropriate compensation to affected users — a decision will be made by assessing the circumstances of each case individually.

12. Privacy & Personal Information

396 bet maintains transparency in collecting, storing, and using users' personal information. Our Privacy Policy explains in detail what information is collected, how it is used, and what rights users have.

Users' personal information is never sold to third parties for commercial purposes. However, limited information may be shared with selected partners as needed to operate the service — always within the scope of the privacy policy.

By using this site, the user is considered to have read and agreed to the privacy policy.

13. Changes to Terms

396 bet reserves the right to review, amend, or update these terms and conditions at any time. Any significant changes will be published on the site, and registered users may be notified.

Continued use of the site after any changes will be considered acceptance of the updated terms. Users are therefore advised to visit this page regularly.

If any part of the terms is unclear or if you have any questions, please contact the support team.

14. Contact & Support

For any questions or complaints regarding these terms or any service of 396 bet, our support team is available 24/7 in both Bengali and English.

• Live Chat: Instant support is available through the live chat button in the bottom-right corner of any page on the site.
• Email: [email protected]

To learn more about us and understand how 396 bet works, read the About Us page.